Privacy Policy
Last updated: 1 July 2025
At CollectEcho, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our WhatsApp messaging and contact management platform.
By using CollectEcho, you agree to the collection and use of information in accordance with this policy. If you have any questions about this Privacy Policy, please contact us.
Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, upload contact lists, or contact our support team. This may include your name, email address, phone number, and contact management preferences.
Usage Information
We automatically collect certain information about your use of CollectEcho, including your messaging activity, features used, and interactions with our WhatsApp integration and contact management system.
Device Information
We collect information about the device you use to access CollectEcho, including your IP address, browser type, operating system, and device identifiers.
How We Use Your Information
Service Provision
We use your information to provide, maintain, and improve CollectEcho services, including WhatsApp messaging, contact management, and template messaging features.
Communication
We may use your contact information to send you important updates about our service, respond to your inquiries, and provide customer support.
Analytics and Improvement
We analyze usage patterns to improve our messaging algorithms, enhance user experience, and develop new features for the CollectEcho platform.
Information Sharing
With Your Consent
We may share your information with third parties when you explicitly consent to such sharing, such as when you integrate with WhatsApp Business API or share contact lists.
Service Providers
We work with trusted third-party service providers who help us operate CollectEcho, such as WhatsApp Business API, cloud storage providers, and payment processors.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of CollectEcho, our users, or others.
Data Security
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.
Your Rights and Choices
Access and Control
You have the right to access, update, or delete your personal information through your account settings or by contacting our support team.
Marketing Communications
You can opt out of marketing communications by following the unsubscribe instructions in our emails or updating your communication preferences in your account settings.
Data Portability
You may request a copy of your personal information in a structured, machine-readable format for data portability purposes.
Children's Privacy
Age Requirements
CollectEcho is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.
International Data Transfers
Global Operations
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
Contact Us
Questions and Concerns
If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected] or through our Contact Us page.