Terms of Service
Last updated: 1 July 2025
These Terms of Service ("Terms") govern your use of CollectEcho, our WhatsApp messaging and contact management platform. By accessing or using our service, you agree to be bound by these Terms and our Privacy Policy.
Please read these Terms carefully before using CollectEcho. If you do not agree to these Terms, you should not use our service.
Acceptance of Terms
Agreement to Terms
By accessing and using CollectEcho, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Modifications
We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the new terms on this page and updating the "Last Updated" date.
Description of Service
CollectEcho Platform
CollectEcho is a WhatsApp messaging and contact management platform that allows users to send bulk messages, manage contacts, and create message templates. The service includes WhatsApp Business API integration, contact list management, and automated messaging features.
Service Availability
We strive to maintain the availability of our service but do not guarantee uninterrupted access. We may temporarily suspend the service for maintenance, updates, or other operational reasons.
User Accounts
Account Creation
To use certain features of CollectEcho, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Account Responsibilities
You are responsible for providing accurate and complete information when creating your account and for keeping your account information up to date. You must notify us immediately of any unauthorized use of your account.
Account Termination
We reserve the right to terminate or suspend your account at any time for violation of these terms or for any other reason at our sole discretion.
User Content
Content Ownership
You retain ownership of the content you upload to CollectEcho, including contact lists and message templates. By uploading content, you grant us a license to use, store, and process your content to provide our services.
Content Guidelines
You agree not to upload content that is illegal, harmful, threatening, abusive, defamatory, or violates the rights of others. We reserve the right to remove content that violates these guidelines.
WhatsApp Compliance
By using our WhatsApp integration features, you agree to comply with WhatsApp Business API policies and guidelines, including restrictions on spam messaging and content requirements.
Subscription and Payment
Subscription Plans
CollectEcho offers various subscription plans with different features and limitations. Free users have access to basic features, while Pro and Business plans offer additional functionality and higher message limits.
Payment Terms
Subscription fees are billed in advance on a monthly or annual basis. You authorize us to charge your payment method for all fees incurred. All fees are non-refundable except as required by law.
Subscription Changes
You may upgrade or downgrade your subscription at any time. Changes will take effect at the next billing cycle. Cancellations will take effect at the end of the current billing period.
Prohibited Uses
Unauthorized Use
You may not use CollectEcho for any unlawful purpose or to solicit others to perform unlawful acts. You may not violate any applicable laws or regulations.
Service Interference
You may not attempt to gain unauthorized access to our systems, interfere with the service, or attempt to reverse engineer any part of the platform.
Spam and Abuse
You may not use CollectEcho for spam messaging, harassment, or any form of abuse. You must comply with WhatsApp Business API policies and anti-spam regulations.
Intellectual Property
Our Rights
CollectEcho and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
User Rights
You retain ownership of your content. However, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and distribute your content in connection with our services.
Privacy and Data
Privacy Policy
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.
Data Processing
By using CollectEcho, you consent to our processing of your data as described in our Privacy Policy and for the purposes of providing our services.
Limitation of Liability
Service Disclaimer
CollectEcho is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including but not limited to warranties of merchantability and fitness for a particular purpose.
Liability Limits
In no event shall CollectEcho be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.
Indemnification
User Indemnification
You agree to defend, indemnify, and hold harmless CollectEcho and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt.
Governing Law
Jurisdiction
These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which CollectEcho operates, without regard to its conflict of law provisions.
Dispute Resolution
Any disputes arising from these terms or your use of CollectEcho shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Contact Information
Questions
If you have any questions about these Terms of Service, please contact us at [email protected] or through our Contact Us page.
Questions About These Terms?
Our legal team is here to help clarify any questions you may have.