Refund Policy
Last updated: 1 July 2025
CollectEcho offers a comprehensive 14-day refund policy to ensure customer satisfaction. We believe in the quality of our WhatsApp messaging and contact management platform, and we want you to be completely satisfied with your purchase.
This policy outlines the terms and conditions for requesting refunds, the process for submitting refund requests, and important exceptions to be aware of. If you have any questions about refunds, our support team is here to help.
14-Day Refund Guarantee
Refund Period
CollectEcho offers a 14-day refund policy for all purchases. If you are not completely satisfied with your purchase, you have the right to cancel and return the product within 14 days without giving any reason.
Cancellation Deadline
The cancellation period expires 14 days after the completion of your transaction. To be eligible for a refund, your request must be submitted before this deadline.
How to Request a Refund
Contact Information
To request a refund, please contact our support team with your order details and reason for the refund request. Email us at [email protected] with your order number or transaction ID.
Required Information
Include your order number or transaction ID, provide a brief reason for your refund request, and ensure your request is sent before the 14-day period expires to meet the cancellation deadline.
Refund Processing
Processing Timeline
Refunds will be processed without undue delay, and no later than 14 days after we receive your cancellation request. We aim to process most refunds within 3-5 business days.
Payment Method
Refunds will be issued using the same payment method you used for the original purchase. You will not incur any fees as a result of the refund process.
Bank Processing Time
Depending on your payment provider, it may take 3-10 business days for the refund to appear in your account after we process it.
Important Exceptions
Digital Content Usage
Your right to cancel does not apply to digital content that you have already accessed, downloaded, or used beyond initial testing or evaluation.
Fully Performed Services
Services that have been fully performed with your prior express consent, such as completed WhatsApp messaging campaigns or contact list processing.
Customized Products
Customized or personalized products created specifically for your business needs, including custom integrations or templates.
Subscription Services
Initial Subscription
For subscription services, the 14-day refund right applies only to the initial subscription period, not to automatic renewals. You can cancel your subscription at any time to prevent future charges.
Subscription Management
Access your account settings to cancel or modify your subscription. Cancellations take effect at the end of your current billing period, and you retain access to paid features until then.
Refund Approval Process
Case-by-Case Review
Refunds are reviewed on a case-by-case basis. We reserve the right to refuse refund requests in cases of fraudulent activity, refund abuse, excessive refund requests, or violation of our Terms of Service.
Fair Use Policy
We maintain a fair use policy to prevent abuse of our refund system while ensuring legitimate customer concerns are addressed promptly and fairly.
Dispute Resolution
Customer Support
Our customer support team is available Monday - Friday, 9:00 AM - 6:00 PM (EST). We aim to respond to all refund requests within 24-48 hours.
Escalation Process
If you are not satisfied with the initial response to your refund request, you may escalate the matter to our customer success team for further review.
Contact Information
Support Team
For refund requests and questions about our refund policy, contact us at [email protected]. Please include your order details and a clear explanation of your request.
Additional Help
Visit our Help Center for frequently asked questions about refunds and billing, or use our Contact Us page for other inquiries.
Need a Refund?
Not satisfied with your purchase? Contact our support team within 14 days for a full refund.